Our Impact Journey
We are committed to building a responsible, resilient business that delivers long-term value for our people, our customers, and the environment. We recognise that creating positive impact is an ongoing journey, and we focus on practical, measurable actions embedded into how we operate day to day.
As part of this commitment, we are currently progressing through B Corp certification, using the B Impact Assessment framework to guide how we measure performance, strengthen our practices, and set clear goals for continuous improvement.
This page outlines the issues most material to our business, what we are doing today, and the goals we are working towards.
Our Impact Approach
Our approach to impact is grounded in:
Focus on issues most relevant to our operations and stakeholders
Take achievable,
evidence-based action
Measure performance and strengthen data over time
Be transparent about progress and areas for improvement
This Impact page is reviewed and updated annually.
Our Material Impact Areas
The following issues have been identified as the most material to our business based on our operations, workforce, supply chain, and stakeholder considerations.
We focus on reducing environmental impact through responsible design, resource efficiency, and waste management practices.
Our actions include:
• Designing products for durability and longevity, ensuring furniture can be repaired, reused, or recycled where possible
• Implementing waste segregation across production and office operations, including timber, metal, foam, cardboard, and plastics
• Monitoring energy and water use across facilities
• Participating in product stewardship initiatives
Performance & Indicators:
• Energy usage monitored quarterly
• A 20% reduction in energy use was achieved between 2024 and 2025, meeting the stated reduction target
• 50% of electricity is sourced from GreenPower
• Waste streams are actively monitored with a focus on reducing waste sent to landfill
Our goals
• Achieve a 24% improvement in waste outcomes through enhanced waste management practices by the end of 2026
• Reduce overall energy consumption by a further 10% by the end of 2026
What we currently do:
• Ensure fair remuneration aligned with and above industry award rates and living wage
• Maintain compliant employment contracts with clear conditions
Performance & Indicators:
• 100% of employees are employed under compliant contracts
Our goals
• Build on existing performance reviews by formalising a linked performance and remuneration review process by FY2026, while continuing to align remuneration with industry benchmarks and living wage considerations
What we currently do:
• Implement formal wellbeing practices
• Adopt best-practice safety management systems
• Promote a proactive safety culture
Performance & Indicators:
• Incident frequency rates trending downward
• Proactive safety actions tracked internally
Our goals
• Introduce a real-time internal safety reporting dashboard by FY2026
• Integrate wellbeing participation and engagement metrics into the annual Impact Report
What we currently do:
• Comply with the Australian Modern Slavery Act 2018
• Implement a Supplier Code of Conduct
Performance & Indicators:
• No identified cases of modern slavery or child labour in supply chain to date
Our goals
• Finalise and embed the Supplier Code of Conduct across key suppliers by the end of 2026
• Strengthen supplier onboarding processes to consistently assess modern slavery risks by the end of 2026
We value customer feedback as a key measure of performance and accountability. Listening to our customers helps us refine our products, strengthen our service, and continuously improve the way we operate.
We publicly track and share our Net Promoter Score (NPS) as part of our commitment to transparency.
We publicly share:
2025 NPS target: > 7
2025 average NPS achieved: 8.59
2026 NPS target: ≥ 8.5
Customer insights directly inform service improvements, product development, and broader business decisions as we work to consistently deliver a high-quality experience.
We believe businesses have a responsibility to contribute positively beyond their core operations. Our approach to philanthropy and community engagement is guided by a formal commitment to supporting initiatives that create meaningful social and environmental impact.
We seek to align our charitable giving, community partnerships, and in-kind contributions with our values and areas of expertise. Where possible, we prioritise initiatives that promote long-term benefit, responsible resource use, and positive social outcomes.
We review our community and philanthropic activities annually to ensure they remain aligned with our impact priorities and deliver genuine value.
Burgtec is privately held, with beneficial ownership shared equally between Joel Kennard and Oliver Kennard (50% each). Governance and oversight are provided by the Board of Directors, comprising Joel Kennard, Oliver Kennard, and Nathan Kennard, who collectively guide strategy, maintain accountability, and support effective decision-making across the company.
We aim to contribute positively beyond our own operations by sharing insights and learnings publicly.
Through our website and communication channels, we share resources on topics such as:
• Our B Corp journey
• Circular design and resource efficiency
• Responsible and ethical business practices
This Impact page is reviewed and updated annually to reflect progress, new goals, and improved data where available.
We welcome feedback and engagement from stakeholders as part of our commitment to transparency and continuous improvement.
