We are committed to building a responsible, resilient business that delivers long-term value for our people, our customers and the environment. Creating positive impact is an ongoing journey. Our focus is on practical, measurable action embedded into the way we operate every day.
This page outlines the issues most material to our business, what we are doing today and the goals we are working towards.
We focus on reducing environmental impact through responsible product decisions, efficient resource use and effective waste management.
We are committed to providing fair, secure and transparent employment conditions for our people.
We aim to create a workplace where safety, wellbeing and accountability are part of everyday operations.
We are committed to responsible sourcing and to identifying and addressing modern slavery risks within our supply chain.
Customer feedback is an important measure of our performance and accountability. Listening to our customers helps us improve our products, strengthen our service and refine the way we operate. As part of our commitment to transparency, we publicly track and share our Net Promoter Score.
Customer insights directly inform service improvements, product development and broader business decisions as we work to consistently deliver a high-quality experience.
We believe businesses have a responsibility to contribute positively beyond their day-to-day operations. Our approach to philanthropy and community engagement is guided by a formal commitment to supporting initiatives that create meaningful social and environmental impact.
We aim to align our charitable giving, community partnerships and in-kind contributions with our values and areas of expertise. Where possible, we prioritise initiatives that deliver long-term benefits, encourage responsible resource use and contribute to positive social outcomes.
Our community and philanthropic activities are reviewed annually to ensure they remain aligned with our impact priorities and continue to deliver genuine value.
Burgtec is privately held, with beneficial ownership shared equally between Joel Kennard and Oliver Kennard, at 50% each.
Governance and oversight are provided by the Board of Directors, comprising Joel Kennard, Oliver Kennard and Nathan Kennard. Together, they guide strategy, maintain accountability and support effective decision-making across the business.
We aim to contribute positively beyond our own operations by sharing relevant insights and learnings publicly. Through our website and communication channels, we share resources covering topics such as:
This Impact page is reviewed and updated annually to reflect our progress, introduce new goals and incorporate improved data where available.
We welcome feedback and engagement from our stakeholders as part of our commitment to transparency and continuous improvement.
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