Furniture arrives last. It's the first thing everyone sees.

By the time it arrives on site, every other trade has used the float and the date hasn’t moved at all. Doing that well, hundreds of desks at a time, is the part of a project we’ve spent forty-five years getting good at.

Home / How we work with clients

Everyone on a project is worried about something different.

An architect, a client and a builder each carry a different concern, and they rarely overlap. Whichever one you’re holding, that’s the one we work to.

If you're designing it

You’ll have what you need, when you need it.

  • Revit, SketchUp and DWG files, kept current
  • Finishes resolved, and samples whenever you ask
  • A named contact who answers, and a response time we hold ourselves to
  • What you sign off on is what gets installed

If it's your workplace

Nothing should take you by surprise.

  • Basic space planning done on your actual floor plate
  • A comprehensive showroom to see product before anything is made
  • Well-resolved, simple options to keep the design intact when budgets are under pressure
  • Transparent pricing: the number we give you up-front is the number you pay at the end

If you're delivering it

Your program stays intact.

  • Organised communication from award to handover
  • A delivery schedule locked in early, with any risks identified and mitigated before project award
  • Shop drawings issued promptly for client review and approval
  • Experienced site management, delivering in line with your program and adapting to challenges as they arise

Three projects that tested us.

Restricted access, sequences that changed weekly, and dates that had been set years in advance. These are the jobs where the furniture package either holds a program together or becomes the reason it fails.

City of Gold Coast Council fitout

City of Gold Coast Council

Bundall, QLD. Three buildings, eighteen floors. Over 2,300 workstations plus seating, tables and storage, delivered in three stages of eight to ten weeks.

Finished on time and providing a substantially value-managed solution for the client.

Hervey Bay City Centre Community Hub

Hervey Bay City Centre Community Hub

Hervey Bay, QLD. Fraser Coast Regional Council’s new civic heart at Pialba: a two-level library, council administration offices, chambers, a disaster resilience centre and a public plaza on one 9,000m² site. We supplied the entire workstation and loose furniture package, working alongside Hansen Yuncken and Cottee Parker.

A once-in-a-generation project for the region, with commercial furniture designed for both staff at their desks and the public using the library and plaza. Delivered on time and on budget in regional QLD.

Western Sydney International Airport terminal seating

Western Sydney International Airport

Luddenham, NSW. Gate, retail and food and beverage furniture across every terminal, plus back-of-house workstations, built for continuous public use in the most challenging of commercial spaces.

Delivered with Multiplex for Australia’s first greenfield airport in fifty years.

From the first conversation to handover, in seven stages.

Not every project uses all seven. How many apply depends on how you come to us: through your architect or builder, through a design-and-construct partner, or directly.

Listen

We start with your program, your budget and how you’d like to work with us. That first conversation shapes everything that follows.

Plan and specify

If you’re working with us directly, we’ll help plan the space and build a specification alongside you, and where your floor plate calls for it, we’ll re-engineer a standard product to suit.

Sampling

With comprehensive showrooms located in each market, you can see it and sign off on it before anything goes into production. This is the stage to change your mind, and plenty of people do. Our standard is to offer huge customisation, and we have full sets of samples available immediately for selection.

Shop drawings

A project manager takes ownership from here. They secure the materials, lock in the delivery schedule and issue drawings for your approval, so there’s no question about what’s coming or when.

Production

Your approved drawings go into production with our manufacturing partners, managed end to end with weekly updates from the same point of contact you’ve been dealing with all along.

Delivery

We stage it to suit your site rather than our warehouse. Where a program has been at risk, we’ve taken secure on-site compounds and delivered ahead of schedule to protect the date.

Handover

We hand over defect-free, then stay with it: audits, repairs and replacements for the life of the product, and recycling at the end of it.

In our experience, things rarely go wrong because of the furniture.

They go wrong because of an assumption that wasn’t documented. So we spend a lot of effort at the start on the unglamorous part: agreeing who is doing what, and when.

Talking early

Contacts, approvals, milestones and site interface are agreed at the outset. Getting everyone aligned at the start prevents the misunderstandings that cost time later on.

Writing it down

Schedules, shop drawings and sign-off points mean nobody is left guessing about what’s being supplied, how it’s configured or when it arrives.

Planning it properly

Procurement, lead times, staging, access, loading and installation are handled as one process, and around live sites and conditions that keep changing.

“My colleagues asked how I was going to pull this together in six weeks. I told them I’m dealing with Burgtec.”

Designer, leading architecture practice

The part we're happy to put in writing.

8 weeks

Standard lead time on our core range, from the date everything is signed off

10 years

Warranty on our core workstation, seating and table families

98% DIFOT

Delivered in full and on time, measured on every project

45 years

Supplying commercial furniture since 1981

Checked by someone other than us

  • AFRDI certified
  • Global GreenTag Level C
  • Supply Nation member

The infrastructure behind it

  • Thirty people on our own team, and thirty to fifty contracted nationally
  • Operations and warehousing at Berkeley Vale NSW
  • Showrooms in Canberra, Sydney and Brisbane
  • Seven frame colours held in stock, with no minimum order

Built to be kept

  • An optional ten-year extension on Strata+ workstations, under the LifeTrack terms
  • PFAS and PVC-free options on Strata+
  • Designed for disassembly: repair, refurbishment and recycling when the time comes

We'd love to hear about your project.

Send us the details, our team is ready to assist. We love to hear from clients wherever they are on the journey. We can help with space planning and selections, or if you already have drawings and a specification, we’ll work from those and identify where we can add the most value within your project timeframe.