Burgtec Privacy Policy
Introduction
Burgtec regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Burgtec users, and conforms to Internet privacy standards.
If you have any questions regarding this statement, you should first contact the General Manager at 1300 585 065.
Collection of Information
In order to use the Burgtec website, we may require information from you in order to provide the best service possible.
All correspondence collected by Burgtec is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Burgtec customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collection Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us both during transmission and once we receive it.
Retention of Information
Personal data is retained only for as long as reasonably necessary to fulfil the purposes described in this policy. In most cases:
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Financial and transaction records are retained for a minimum of 7 years in line with Australian record-keeping requirements.
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General correspondence and account information are usually retained for up to 3 years after your last interaction with us, unless a longer period is required by law.
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Marketing and communications data is retained until you opt-out or withdraw consent.
If you have any questions about security on our Website, you can email us at [email protected]
Control and Consent
You have the right to access, correct or request deletion of your personal information at any time. You may also:
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Opt-out of receiving marketing communications by using the “unsubscribe” link in our emails or by contacting us directly.
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Withdraw consent previously given (for example, for marketing or surveys).
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Request that we limit the use of your information to essential services only, such as order fulfilment and customer service.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
Communications
Burgtec uses personally identifiable information for essential communications, such as Emails, account information, and critical service details. We may also use this information for other purposes, including promotional Emails.
If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected] or by using the “unsubscribe” link in promotional emails.
Third Parties
Burgtec may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Burgtec does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links
Links on the Burgtec site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name www.burgtec.com
Changes to Privacy Policy
If we decide to change our privacy policy, we will post changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.